Frequently Asked Questions
Welcome to the LoamLabs knowledge base. We've compiled answers to the most common questions we receive about our custom wheels, our building process, and our policies. If you can't find the answer you're looking for, please don't hesitate to contact us directly.
The difference is precision. Unlike mass-produced wheels, every LoamLabs custom wheel is hand-built in-house by an expert mechanic. We meticulously tension, stress-relieve, and true each wheel to the tightest tolerances, ensuring a stronger, more durable, and better-performing wheelset that's perfectly matched to your needs.
Our interactive Custom Wheel Builder guides you through the process of selecting the perfect components for your wheelset. You choose your hubs, rims, spokes, and nipples from our curated list of top brands. The builder automatically ensures compatibility, and once you're done, our expert mechanics get to work building your dream wheels to your exact specifications.
Lead times can vary based on component availability. We display an estimated lead time in the build summary of the Custom Wheel Builder so you have an idea before you order. For the most up-to-date information on a specific build, please feel free to contact us.
Yes, absolutely. Our Custom Wheel Builder has an option for "Customer Supplied Components." Simply select this option, complete your build, and you will receive instructions on where to send your parts after you place your order. We'll take care of the rest.
Yes. We stand behind the quality of our craftsmanship with a comprehensive warranty. You can read the full details on our Warranty Page.